Does your DISH receiver (DVR 625, 722, 612, 512, Hopper models) keep turning on and off?
Does it constantly crash and reboot itself for no apparent reason? Some days it works, some days not? Is it overheating?
Perhaps you were told by DISH customer service that you need a technician to take a look at it – at your cost.
Or did they have you return your receiver and ship you a “new” one that does the same exact thing?
Perhaps you have gone through multiple receivers by now with the same result. Even worse, you lose all your recordings in your DVR and your timers everytime this happens.
Sound all too familiar? Well we’ve been there and done that far too many times until finally we found this “high-tech” solution:
The internal fan on our DISH DVR 625 receiver was apparently not working like it should. But there was no rhyme or reason to when it did work. Sometimes the fan would work for a week, then never again for 2 weeks. Then maybe every other day.
DISH Technical Support – “Will It Go Round In Circles?!”
We called DISH Technical Support multiple times, reaching multiple tech levels and they gave us all kind of reasons why our receiver wasn’t working.:
- It may be your outlet. Are you using a power bar or extension cord? No. Try another outlet. Didn’t work.
- Try rebooting. Nope. No joy.
- Deactivate the “Inactivity Standby” setting. “That is definitely the solution,” one tech told us. Nada.
- Does it have enough airflow? Yes, plenty. It’s now sitting on a milk crate with plenty of aeration from top to bottom, side to side. Didn’t work.
I asked them if it could be overheating because the internal fan doesn’t work anymore. No, they didn’t think that was the problem. But I thought it was. So I stuck a fan next to it the next time it crashed and it has never crashed and rebooted since. But this is ridiculous that I have to run a fan to make DISH’s equipment work. But they won’t give us a different model box or upgrade us.
The “New” Receiver They Send to Replace Your Busted One Is Also Busted
All those “new” receivers they were sending us were in fact just used, refurbished units that had the same faulty problem – the fan doesn’t work when the unit heats up. We went through 5 receivers before finally we gave up. I’m guessing every technician knows about the faulty fans and units, but they can’t admit that because DISH is not having new ones made and are not fixing the old receivers, so they have no solution.
The only way we can get a new receiver model is if we get a HD TV. Yes, I know – We are still one of the few Americans who don’t have HD. But there’s nothing wrong with our TV, so we’re not getting a new one just to get another DISH receiver that may or may not work. Besides that, Comcast has finally now installed cable in our neighborhood. And yes, we will probably be switching from one evil to another, but at least we don’t have to run a fan to watch TV.
“You Will Save $10/Month” – Record Your Conversations or Get It In Writing
Oh, and another way DISH screwed us was their bogus “Switch your phone and internet to us and save $10 off your monthly bill” promise. The rep told us that absolutely we would save money off our monthly bill. After we switched, our bill now is more than $10 higher than what we had originally.
We called and they said, “Oh, well the price didn’t include taxes and fees.” Do you think we are that stupid? We asked them that very question and they said it was included. But now it’s our word against theirs. We escalated it to the highest manager level and he said there was nothing he could do. So be warned. Tape your conversations or get it in writing any promise DISH makes to you about pricing. We will never use DISH again because of this.
Stop The Insanity
I wrote this post to hopefully save some of you from extreme frustration and your valuable time. For hours, I read through numerous DISH forum threads with lots of people having the same problem with not only our 625 receiver model, but others DISH Network Receivers as well (DISH DVR 722, 612, 512, Hopper) and no one knew what to do, just a lot of guesses.
I can’t tell you how many hours we spent with customer support, on the forums, chat help, email help without any promise of nearing a solution. Hopefully this will fix your problem. Godspeed.
You Can Use A USB Fan So It’s Not So Ugly
If you don’t want to use a regular fan like we did because it takes up too much space and looks pretty darn ugly (we originally did this when we first wrote this post – you can see photo below, but then switched to a USB fan), then you can try a USB fan if your receiver has an input for one.
Even as old as ours receiver is, we have a USB port so I’m guessing most models do.
I haven’t tried a USB fan, but I plugged a USB powered light into the back of our DISH receiver to check it and it powered it just fine. I know others have used USB fans on their DISH receivers with no problems.
Another plus is the USB fans are much quieter than a regular desk fan.
Edit: As you have seen from the second photo in this post, we have since switched to using a USB fan that has worked perfectly for us and is super-quiet. The DVR hasn’t once shut off or rebooted since using it.
We are using the ARCTIC Breeze Fan, but the Thermaltake and AC Infinity Fans mentioned below are also good buys as well.
I read in one forum where someone used the Thermaltake USB Fan II to keep their DVR receiver cool and it worked really well. He said he ran it 24-7 and it never failed.
The AC Infinity Fan is another option to cool multiple types of electronics – AV receivers, Xbox, routers, computers, modems, etc..
I recently bought the Infinity to keep my laptop from overheating. I like it comes with a plug adapter you can use in any standard outlet in addition to the usb connection.